So we’ve done a lot of things like this:
Well while setting up for that specific event, I was cutting into pumpkins to remove the tops. My 3.5 inch Tanto wasn’t long enough for some of them. I tried using everything to loosen that one up, including using the file on my multi-tool. I evidently put just a bit too much pry instead of twist and snap it went. A friend previously broke my can-opener screwdriver blade as well.
Well the wife’s knife is serrated and needed to be sharpened. Now that I live in Western WA again I drove over to the Lynnwood store and dropped our knives off for service. I picked up a new toy while I was there as well.
But the awesome part was my wife picked up the knives today. Here’s what all they did to my multi-tool at no charge:
- New Plier head, this one has a blasting cap crimp tool and a tighter design.
- New Can Opener
- New File
- New Philips Screwdriver
- New Straight Screwdriver
- Beveled and trimmed handle covers
- Sharpened the Knife
- Cleaned and oiled the whole thing.
In all honesty, I expected to be charged at least for the file and can opener. Seriously, that is customer service. At this point if cash is leaving my wallet, it’s going to have SOG written on it.